See the main page for complete details of these failures. They are listed here for ease of reference.
2004-09-09 thru 2004-09-14 - three separate messages left on 888-821-2731 for Judy. We never did get a return phone call.
2004-10-11 - Mr. Parent, who was at one time supposed to be our single point of contact within Chase for this issue, has apparently disappeared. He never returned the phone call.
2004-10-20 - Pamela was supposed to send us a letter of explanation for the mystery $19.66 credit. Note that we have a letter from Chase claiming they have credited our account for that, but it never appeared on any of our credit card statements. This letter of explanation never arrived.